Bel Air Collection Resort & Spa Riviera Maya Xpu Ha | Xpu Ha ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Carretera Chetumal, Xpu Ha, Mexico, 77500

Bel Air Collection Resort & Spa Riviera Maya is a 4-star all-inclusive resort featuring luxurious villas with terraces and hot tubs. The property includes three natural cenotes, an on-site zoo, and a large swimming pool for both adults and children.

Rooms & Amenities

Rooms at Bel Air Collection Resort & Spa Riviera Maya are equipped with air conditioning, a mini-bar, a sitting area, and private bathrooms featuring jetted bathtubs and designer toiletries. Each of the 144 air-conditioned rooms includes a TV and complimentary Wi-Fi.

Dining Options

The resort offers three restaurants, including a sushi martini bar and specialty dining options serving Italian and Mexican dishes, available for dinner only. Guests can enjoy meals and drinks, including soft drinks, beer, wine, and water, as part of the all-inclusive package.

Leisure & Services

Leisure facilities include a full-service spa offering massages and facials, a gym, and a playground for children. Guests can access the beach conveniently via a complimentary beach shuttle.

Location & Attractions

The hotel provides concierge services, laundry services, and a tour desk. Nearby, notable attractions include Xpu-Ha Beach and various cenotes such as Jardin Del Eden and Cenote Azul, all within a short driving distance.

“Nestled right out of the airport, this hotel offers an very nice convenience that makes your vacation begin the moment you land.”view full review

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“A unique nature retreat with attentive service and charm” view full review

Top location:Highly rated by recent guests(9.0)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

Wireless internet is available in public areas for free.

Other information

All visitors are offered a full breakfast for a fee.

All children: 0 - 6 years

Existing beds: FREE

There are no extra beds provided in a room.

Pets are allowed on request.

Year renovated:2011

Number of rooms:144

Former name

Xpu-Ha Palace

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Bungalow

Max:

4 persons

270 sq. feet

Tropical view

Shower

Air conditioning

room details

Check Prices

Run Of House Room Assigned On Arrival

Max:

4 persons

270 sq. feet

Shower

Air conditioning

room details

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Bungalow

Max:

4 persons

270 sq. feet

Tropical view

Shower

Air conditioning

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Center

Xpu Ha 1.2 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 14.7 mi

Cancun (CUN) 49.3 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Diverse Dining Options

The food at Xpu-Ha Palace was a pleasant surprise! I particularly enjoyed the variety offered at the buffets and the a la carte restaurants. The grilled dishes were flavorful, and I found myself going back for the shrimp with tequila at the Mariachi restaurant. Overall, the dining experience was satisfying, with something for everyone to enjoy.

David123. USA, 2024-06-15Read full review on

Relaxing Spa Services

During my stay, I indulged in the spa services, and they were fantastic! The ambiance was calming, and the massage was just what I needed after long days under the sun. I highly recommend trying the pedicure too – it was one of the best I’ve ever had.

George2024. Canada, 2024-07-30Read full review on

Cozy Room Accommodations

I stayed in a lovely room with a spacious deck and hammock. The room was well-maintained with a unique palapa-style design that made me feel connected to nature. It was clean and had everything I needed, from a comfortable bed to a jacuzzi that I enjoyed every night!

Adrian1985. UK, 2024-08-10Read full review on

Fun for the Kids

The resort was perfect for families! My kids loved the children's pool with waterslides, and they enjoyed exploring the eco areas. There were plenty of activities to keep them entertained, from snorkeling in the lagoon to joining games on the beach. It was heartwarming to see them so happy!

ClarenceFan. Australia, 2024-09-05Read full review on

What’s included

General

Free Wi-Fi
Parking lot
Safe deposit box
Pets allowed
Rooms/ Facilities for disabled

Sports & Fitness

Exercise gym

Dining

Restaurant
Bar/ Lounge area

Spa & Leisure

Swimming pool

Room features

Air conditioning
In-room safe
Mini-bar
Sitting area

Bathroom

Free toiletries

Media

Television
Telephone

Location

Carretera Chetumal, Xpu Ha, Mexico, 77500

Map view

Carretera Chetumal, Xpu Ha, Mexico, 77500

City landmarks

Coba Mayan ruins

3000 ft

Lake

Cenote Azul

3000 ft

Federal Highway Chetumal _ Puerto Juarez Km. 266.3 At Barcelo Maya Beach

Dolphinaris Barcelo

2100 ft

Carretera Tulum-Playa del Carmen

Jardin Del Eden Cenote

3000 ft

Ruin

Adoratorio

4700 ft

Nature reserve

Kantun Chi

3000 ft

Carretera Federal 307

Chikin Ha

3000 ft

Quintana Roo

Cenote, Garden of Eden

3000 ft

Dolphinus Barcelo

2100 ft

Beach

Xpu-Ha Beach

1.4 mi

Hwy 307 Km 269

Cenote Cristalino

3000 ft

Bel Air Animal Park

2800 ft

Blue Cenote

3000 ft

Cenote Chikin-Ha

3000 ft

Ecopark Katun Chi

3000 ft

Quintana Roo

Cenote Eden

3900 ft

Cenote Ponderosa

4000 ft

Beach

Caleta Chac-hal-al

4700 ft

Chac-hal-al

4700 ft

Bahia Principe Residential Complex

TAO Wellness Center

1.5 mi

Puerto Aventuras

Cenote Media Luna

5000 ft

Zoo

Dolphin Discovery Riviera Maya

1.5 mi

Quintana Roo

Cenote Abierto

1.3 mi

XPuha

1.2 mi

Marina

Marina Puerto Aventuras Office

1.6 mi

Av. Cenote Minotauro

Xotik-Ha

1.3 mi

Night club

Rauxa Show

1.6 mi

Oasis Beach

1.3 mi

Carretera Cancun-Tulum Km 307 Av. Tajma Ha 3 Km Interior Frente Xibalba-Kiuik y Bel Air Riviera Maya

Eco-Park Santuario De Los Guerreros

1.3 mi

Nearby

Quintana Roo

Cenote, Garden of Eden

1100 ft

Restaurants

Marenostrum

1500 ft

Calle 20 Esq 25 Playa Del Carmen Quintana Roo

Reviews and Ratings

Reviews from guests about their experience.

78%

loved their spa retreat and can’t wait to return.

Wildlife encounters

Peaceful environment

Slow dining service

Limited food variety

7.8/10

Very good

Rooms

8.2

Location

9.0

Service

7.6

Dining

6.8

James

United States of America, February 2025

8.6/10

Xpu-Ha Palace Resort was a delightful experience for our anniversary trip! The staff was incredibly friendly, which made our stay even more enjoyable. The location is surrounded by nature, providing a peaceful retreat. However, the dining options were somewhat limited, and I wish there were more variety. Overall, a fantastic getaway for relaxation and nature lovers.

Rooms

9.0

Our room was spacious with a large balcony offering views of the water through palm trees. It was clean and had a huge jacuzzi bath, which was a nice touch.

Service

8.0

The service was unbelievably friendly, especially the waitstaff who went out of their way to make us feel special. However, at times they seemed a bit overwhelmed.

Location

10.0

The resort is situated in the jungle, with winding paths leading to the beach, making for a beautiful and tranquil setting.

Dining

7.0

The dining experience had an a la carte option, but the variety was limited; the food was decent but nothing to write home about.

Facilities

9.0

The facilities were well-kept and included a lovely pool area, perfect for relaxing after a long day of activities.

Christopher

United States of America, November 2024

8.8/10

I had an unforgettable experience at Xpu-Ha Palace. The staff was incredibly friendly and made my husband and me feel special throughout our stay. The rooms were clean and comfortable, surrounded by lovely nature, and we found the beach area nice. However, be cautious on the paths as they can be slippery. Overall, this hotel offers great value for money, especially for those wanting a peaceful getaway in a beautiful location.

Rooms

8.0

Our room in the Bird Village was clean, well-appointed, and offered a comfortable jungle view, but it did have a musty smell that dissipated after airing out a bit.

Service

10.0

The service was exceptional, with every staff member, especially the waiters, going out of their way to ensure we felt attended to during our stay.

Location

9.0

The resort is set in a serene jungle environment, with easy access to a beautiful beach nearby, although not directly on the ocean.

Dining

8.0

The dining experience was enjoyable, with a wide variety of options at the breakfast buffet and great service, although some dishes could benefit from more flavor.

Facilities

9.0

The pool was well-maintained and clean, with plenty of activities available during the day, enhancing the overall relaxing atmosphere.

Frank

United States of America, November 2024

7.6/10

We had a lovely stay at this eco-friendly resort surrounded by nature. The peaceful ambiance and wildlife interactions made our trip memorable. However, the dining experience could be improved due to long wait times and limited options. Overall, it's a great choice for families looking for a unique, animal-filled adventure away from the usual tourist spots.

Rooms

9.0

Our room was spacious and kept very clean, with a charming jacuzzi and beautiful views of the jungle. The upper floor added to the treehouse feel and really immersed us in the surroundings.

Service

7.0

The service varied; while some staff were incredibly pleasant and accommodating, the sushi bar experience was quite slow and could use improvement.

Location

8.0

Nestled in a natural setting, we found it to be a unique opportunity to see wildlife up close. However, it is far from a beach, requiring a shuttle to access one.

Dining

6.0

We enjoyed ordering from the menu, especially the a la carte options. However, the wait times could be excessive at times, and the variety of food could be better.

Facilities

8.0

The pool area was spacious and clean, perfect for family fun. However, the lack of nearby beach access can be a downside for beach lovers.

Wildlife encounters

Slow dining service

Zach

United States of America, October 2024

7.4/10

We had a wonderful time at the hotel, enjoying the serene jungle setting and the unique cenotes. The rooms were clean and spacious, while the staff were incredibly friendly and accommodating. However, the dining options were just average, and the late-night music could be a bit loud. Overall, the value for money was good, considering the peaceful environment and activities available.

Rooms

8.0

The rooms were kept very clean and spacious, with a lovely terrace offering a view of the jungle. We appreciated having at least two beds, which was great for our family.

Service

7.0

The staff were pleasant and eager to meet our needs, but we had a bit of a frustrating experience with the treatment at the spa.

Location

9.0

Nestled in the jungle, the location offered beautiful greenery and a peaceful atmosphere, making it a perfect escape from the busy tourist areas.

Dining

6.0

Dining was a mixed bag; while the food was plentiful, the quality was average at best. Meals were satisfying, but nothing truly stood out.

Facilities

7.0

The facilities were decent, with well-maintained areas for relaxation, but some amenities could use an upgrade.

United States of America, September 2024

7.4/10

This resort offers a serene and beautiful getaway with lots of on-site activities and a friendly atmosphere. The staff is genuinely caring, and the facilities are enjoyable, especially for nature and animal lovers. However, the dining could use some improvement, and there were service issues during peak times that detracted from the overall experience. The beach is also not suitable for swimming, which might be a downside for some guests.

Rooms

7.0

The rooms were spacious and clean, but the bathroom could have used better maintenance.

Service

6.0

The staff was warm and friendly, but there were times when service was overwhelmed, leading to delays.

Location

9.0

The location is great, providing easy access to nearby attractions like Playa and Tulum.

Dining

7.0

The food was generally good, but some options, like the sushi, weren't to my taste.